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HubSpot offers a free CRM for small business, which includes a variety of features for managing your customer relationships. Here’s a summary of what’s included:

Key features of HubSpot Free CRM

• Contact management: Store and organize information about your contacts, including names, emails, phone numbers, and company details.
• Deal tracking: Track the progress of your deals through different stages in your sales pipeline.
• Tasks and activities: Create and manage tasks for yourself and your team, and track your activities related to each contact or deal.
• Email tracking: See when and if your emails are opened and clicked by your contacts.
• Free ticketing system: Manage customer support interactions through a ticketing system, allowing you to track and resolve customer issues.
• Universal inbox: View, assign, and reply to all customer interactions from one central location.
• Integrations: Connect HubSpot CRM with other apps you use, such as Gmail, Outlook, and Zoom.

Limitations of the free CRM for Small Business

• While it allows for an unlimited number of users and up to 1 million contacts, there might be technical limitations for accounts with a very high number of contacts.
• Some advanced features, such as marketing automation and sales automation, are only available in paid plans.

Overall, HubSpot’s free CRM is a good option for small businesses and startups that are looking for a simple and user-friendly way to manage their customer relationships. If you need more advanced features, you’ll need to upgrade to a paid plan.